Support

A real person reads this mailbox.

Email justin@districtmapper.com about anything: something broken, something confusing, an idea, or data you want removed. In the app, Settings › Report a problem writes the same email for you, with the version and the screen you were on filled in. Nothing is sent until you press send, and you can take anything out first.

The things people ask

How do I get into a framily?

Someone in it sends you an invite code or a link. Open framily, tap Join with a code, type the code and pick the name you want your friends to see. There is no username or password anywhere in framily.

I marked my week in the browser. Do I mark it again on my iPhone?

No. In the browser, open Settings and choose Move this framily to the iPhone app. It gives you a 12-character code that lasts ten minutes and works once. On your iPhone, tap Join with a code and enter it. The app recognizes the transfer code and moves the same membership and marked week across, so you are not in the framily twice.

I lost my phone, or I cleared my browser.

A membership lives on the device that made it, so a new device is a new membership. Join again with the invite code, and ask whoever started the framily to remove the old one.

Somebody is being a problem.

Settings › Blocked people lists everyone in your framily groups; blocking someone hides your plans from each other and keeps you out of the same matches. The person who started a framily can also remove someone from it. Anything worse than that, email the address above and say what happened.

How do I delete my data?

Leaving a framily deletes your membership in it: your name, your marked week and your answers. The person who started it can delete the whole framily. If you can no longer reach the Leave button, ask them to remove you, or email us. Privacy has the detail of what is stored and for how long.

framily+ billing

framily+ is an Apple subscription, bought per framily, and everything framily does without it keeps working. Buying needs no account: the purchase carries a token your iPhone makes, which is why Restore Purchases in Settings › framily+ finds it again on a new phone. Cancelling and refunds go through Apple, in your Apple account settings; we cannot cancel a subscription for you. Which framily groups a subscription covers is yours to change at any time, in the same place.

Still stuck

Email justin@districtmapper.com. Tell us what you tapped and what happened; a screenshot helps more than anything.